Refund Policy

CartIrya is committed to ensuring your satisfaction. This policy describes the conditions under which you may request a refund for the products you have purchased.

Withdrawal button

You can exercise your right of withdrawal directly from your purchases, simply and in a tracked way — no need to write an email. You'll find the button next to each eligible purchase in your Room (Seals section); the request reaches us immediately and we handle it within 3 business days.

Function provided pursuant to art. 54-bis of the Italian Consumer Code (Legislative Decree 209/2025, transposing EU Directive 2023/2673), in force since 19 June 2026.

1. Right of withdrawal (EU consumers)

In accordance with Italian Legislative Decree 206/2005 (Consumer Code) and EU Directive 2011/83/EU, you have the right to withdraw from any purchase within 14 days of the purchase date, without having to provide any reason.

Exception: the right of withdrawal lapses for digital content you have already used (e.g. letter credits already spent to send a letter, or a subscription you have already used for more than 14 days).

2. Letter credits (one-time purchases)

• Unused credits: full refund within 14 days of purchase, provided that no credit has been spent.
• Partially or fully used credits: no refund. Credits are consumed when a letter is sent and the service has been provided.

3. Subscriptions

• Within 14 days of activation: full refund of the first payment, provided you have not sent more than 3 letters through the subscription.
• After 14 days: you can cancel automatic renewal at any time. No pro-rata refunds are issued for the remaining period.
• Automatic renewals: if you do not wish to renew, cancel before the renewal date. In case of an accidental charge, contact us within 48 hours for a full refund of the renewal.

4. Event packages

• Within 14 days of purchase and before sending: full refund.
• After the event letter has been sent: no refund (the service has been provided).

5. How to request a refund

The fastest way is the «Withdraw from the contract» button above: the request reaches us immediately and in a tracked way. Alternatively you can write to us at [email protected] stating:

• Your registration email address.
• The order number (shown in the Lemon Squeezy email receipt).
• The reason for the request (optional but helpful to improve the service).

We process requests within 3 business days. The refund is credited to the original payment method within 5–10 business days.

6. Technical issues

If you experienced a technical problem that prevented you from using a purchased product (e.g. credits not credited, a letter not sent due to a system error), we will refund or re-credit the purchase regardless of the terms above, subject to verification.

7. Refund handling

Refunds are processed by Lemon Squeezy, our Merchant of Record. Lemon Squeezy is responsible for processing the payment and the refund to your payment method.